Terms of sale

Terms of Sale

At a glance: prices in £ including tax · free UK delivery over £30 (£2.99 below) · 14-day right to cancel · 30-day money-back guarantee (worn or washed) · free replacement if a pair wears through within 1 year.

These Terms of Sale apply to every order placed on mycanily.com by consumers in the United Kingdom. The seller is Canily, 7 Rue du Marvoux, 17890 Chaillevette, France — contact.canily@gmail.com. By placing an order, you accept these terms. Nothing in them affects your statutory rights.

1. Products

We sell Canily Work Socks. The main features, materials (45% nylon, 40% cotton, 10% polyester, 5% spandex), sizes and prices are shown on the product page. Product photos are as accurate as possible, but colours may vary slightly depending on your screen.

2. Prices

  • Prices are shown in pounds sterling (GBP) and include any applicable taxes.
  • Delivery within the UK is free on orders of £30 or more. On orders under £30, delivery costs £2.99.
  • Offers such as "Buy 2, Get 2 Free" are applied automatically in your basket. They may be changed or withdrawn at any time, but never for an order you have already placed.
  • The price charged is the price shown when you place your order.

3. How to order

  1. Choose your pack, size and colour on the product page and add it to your basket.
  2. Check your basket, then enter your delivery details and payment method at checkout.
  3. Confirm your order. You'll receive an email acknowledging it.

The contract is formed when we dispatch your order and send you a shipping confirmation. We may refuse or cancel an order in limited cases (for example if a product is unavailable, there is an obvious pricing error, or we suspect fraud); if so, we'll let you know and refund you in full.

4. Payment

Payment is taken in full when you place your order. We accept the payment methods shown at checkout. All payments are processed securely by our payment providers; we never see or store your full card details.

5. Delivery

We deliver to addresses in the United Kingdom only. Orders are usually dispatched within 1–3 working days, and delivery normally takes 5–10 working days after dispatch. You'll receive a tracking number by email. If your order hasn't arrived within 15 working days of dispatch, contact us and we'll sort it out. Full details are in our Shipping Policy.

6. Your right to cancel (14 days)

Under the Consumer Contracts Regulations 2013, you can cancel your order for any reason within 14 days of the day you receive it. To cancel, simply email contact.canily@gmail.com with your order number and a clear statement that you wish to cancel. We'll then tell you how to return the items. We'll refund you, including the original delivery cost, within 14 days of receiving the items back (or proof that you've sent them).

7. Our 30-day money-back guarantee

On top of your legal right to cancel, if you're not happy with your socks you can return them within 30 days of delivery for a full refund of the price you paid — even if they've been worn or washed. Email us first and we'll send you the next steps.

8. Our 1-year replacement guarantee

If a pair wears through (for example a hole in the heel or toe) within 12 months of delivery, we'll send you a new pair free of charge. Just email us a photo of the worn pair and your order number — there's nothing to post back. This guarantee covers normal wear, not damage from cuts, burns, chemicals, or use other than as socks.

9. Faulty items and your legal rights

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If your order is faulty, damaged or not what you ordered, contact us and we'll offer a repair, replacement or refund as the law requires. Our guarantees are in addition to these legal rights and do not reduce them.

10. Liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms. We are not responsible for loss that is not foreseeable, or for business losses. We do not exclude or limit our liability where it would be unlawful to do so.

11. Complaints

If you have a problem with your order, please email contact.canily@gmail.com — we aim to reply within one working day and will do our best to resolve it quickly.

12. Governing law

These terms are governed by the laws of England and Wales. As a UK consumer, you can bring proceedings in the courts of the part of the UK where you live, and you keep the protection of the mandatory consumer laws of your country of residence.