Privacy Policy
Privacy Policy
This Privacy Policy explains how Canily ("we", "us", "our") collects, uses and shares your personal information when you visit or make a purchase from mycanily.com (the "Site").
Who we are
The data controller is Canily, 7 Rue du Marvoux, 17890 Chaillevette, France. Contact: contact.canily@gmail.com.
Information we collect
Device information: when you visit the Site we automatically collect information about your device, such as your browser, IP address, time zone, the pages you view, how you arrived at the Site and how you interact with it. We collect this using cookies, log files, web beacons, tags and pixels.
Order information: when you make or attempt a purchase we collect your name, billing and delivery address, email address, phone number and payment information (payment details are processed securely by our payment providers — we never see or store your full card number).
How we use your information
- To process and deliver your orders, and send order confirmations and updates.
- To handle returns, refunds and guarantee claims.
- To communicate with you and answer your questions.
- To screen orders for potential risk or fraud.
- With your consent, to send you news and offers about our products (you can unsubscribe at any time).
- To improve and optimise the Site and measure the effectiveness of our advertising.
Our legal bases for processing are: performing our contract with you, our legitimate interests in running and improving our business, complying with legal obligations, and your consent where required (for example for marketing emails and non-essential cookies).
Sharing your information
We share your information only with trusted service providers who help us run the Site and fulfil your orders, including Shopify (our e-commerce platform), payment providers, delivery and fulfilment partners, and analytics and advertising providers (such as Google and Meta). We may also share information to comply with the law or protect our rights.
Some of these providers are located outside the UK and EEA (for example in the United States or Canada). Where this happens, appropriate safeguards such as standard contractual clauses are in place.
Cookies and advertising
We use essential cookies to make the Site work (for example your basket), and — with your consent — analytics and advertising cookies. You can change your cookie choices at any time via the cookie banner, and opt out of personalised ads at Facebook and Google.
How long we keep your data
We keep order information for as long as needed to fulfil your order, provide our guarantees and meet our legal and accounting obligations, and then delete it.
Your rights
Under UK and EU data protection law (UK GDPR / GDPR) you have the right to access, correct, delete or restrict the use of your personal data, to object to its use, to data portability, and to withdraw consent at any time. To exercise any of these rights, email contact.canily@gmail.com. You also have the right to complain to the UK Information Commissioner's Office (ico.org.uk).
Children
The Site is not intended for anyone under 18.
Changes
We may update this policy from time to time to reflect changes to our practices or for legal reasons. The latest version will always be on this page.